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WordPress Support

No, there are no setup fees or additional charges when you sign up for our maintenance service.

No, you can choose to pay on a monthly basis and receive the same level of service. However, opting for a long-term contract can be a more cost-effective option due to discounted pricing.

Yes, you have the flexibility to pay on a monthly basis.

Yes, the monthly rate is lower when you commit to a long-term contract compared to paying month by month.

Yes, you can switch from a monthly plan to an annual contract at any time to save on future costs. If you decide to switch from an annual contract back to monthly payments before the billing cycle ends, the remaining balance from your prepayment will be used at the standard monthly rate (without the annual discount).

For monthly plans, payments are billed at the start of each monthly cycle. For annual contracts, you make a one-time prepayment at the beginning of the yearly billing cycle.

Long-term support is charged at a flat monthly or annual rate, covering all services listed in the maintenance plan. However, if you request additional services outside the maintenance scope (e.g., new features, custom code development), we will provide a separate time and cost estimate based on an hourly rate.

Yes, both monthly and annual contracts automatically renew at the end of each cycle. If you wish to cancel, you must initiate termination via the Client Portal at least 15 days before the end of a monthly cycle or 30 days before the end of an annual cycle.

We understand that unexpected situations can arise. If a payment is delayed, we will reach out to discuss possible solutions. However, if a payment remains overdue for more than 10 days, we reserve the right to pause or terminate the service.

Payments are processed securely via a third-party payment provider. Depending on your selected payment term and method, payments may be automatically charged or require manual processing at the start of each billing cycle (monthly or annual).

We accept credit/debit cards, Apple Pay, Google Pay, bank transfers, and many other international and local payment methods. Please see full list here.

No, we do not charge any hidden or extra fees. However, if you pay in a currency other than EUR, payment provider may apply exchange fees.

Yes, you can cancel your contract at any time. Your service will continue until the end of the current billing cycle—whether monthly or annual.

No, there are no penalties for canceling your contract early. We will continue to provide service until the end of your current billing cycle.

Yes, we offer a money-back guarantee for the last billed month, whether on a monthly or annual plan. If you’re not satisfied with our service, please contact us through the Client Portal to discuss possible resolutions or a refund.

Our maintenance service includes all essential tasks to keep your website secure, fast, and up to date. This covers software updates, performance optimization, security monitoring, vulnerability scans, and more. You can find the full details on this page above.

Yes, we regularly update WordPress, themes, and plugins to ensure compatibility and security. However, if you use premium (paid) plugins or themes, you’ll need to maintain their licenses. We can’t update any paid software until the required payments are settled.

No, our maintenance service focuses on software updates, security, stability, and performance improvements. Content updates, such as editing text or adding new pages, are not included.

Yes, we actively monitor your website for security threats, scan for vulnerabilities, and take proactive measures to prevent and fix potential security issues.

Yes, optimizing your website’s speed and performance is a key part of our maintenance plan. We optimize images, scripts, CSS files, implement caching, and apply other techniques to keep your site fast and efficient.

Yes, our maintenance plan includes up to 10 hours per month for fixing non-urgent, pre-existing issues.

Yes, we conduct daily vulnerability and malware scans to help ensure your website remains secure and stable.

Yes, daily backups are included. We can use your hosting provider’s built-in backup system or set up external cloud storage based on your preference. If an external service is used, additional costs may apply.

Yes, we help resolve hosting and domain-related issues as part of our maintenance service.

Yes, our maintenance includes technical SEO tasks like speed optimization, broken link fixes, and SEO plugin setup. We ensure your site’s foundation is strong for search engines. However, we don’t provide dedicated SEO services (like content or keyword strategies) and can’t guarantee search rankings.

Our maintenance plan covers up to 10 hours per month for fixing existing issues, but it does not include new feature development. If you need new functionality, you can request it through the Client Portal, and we’ll provide a time and cost estimate.

Yes, we troubleshoot and fix any issues that arise as part of our maintenance plan.

Yes, we troubleshoot and resolve issues related to third-party plugins or tools whenever possible. However, if the issue lies within the third-party tool itself (such as a bug in the plugin’s code), we cannot directly fix it. In such cases, we’ll help you find and setup an alternative solution if needed.

We fix visual glitches and layout issues, but design updates such as new elements, layout changes, or complete redesigns are not included. If you need design updates, please submit a request through the Client Portal for an evaluation.

Yes, we fix mobile responsiveness issues and visual inconsistencies as part of the maintenance plan. However, complete redesigns or new design elements are not included. If you require design updates, please submit a request through the Client Portal for an evaluation.

Yes, we perform database optimization as needed to keep your website running efficiently.

Yes, we assist with email setup, configuration, and troubleshooting hosting-related email issues. However, if your email provider experiences service interruptions beyond our control, we cannot resolve those issues directly. In such cases, we can help you find a temporary workaround or assist with migration to another provider if necessary.

Yes, we collect extended analytics data and provide you with regular reports on your website’s performance, security, and overall health.

Getting started is simple — just submit the form above on this page. We’ll analyze your website and get in touch with you as soon as possible.

Our priority depends on your website’s current state. If we detect any critical issues or security vulnerabilities when we first begin, those will be addressed immediately. Otherwise, we follow a structured schedule for security updates, performance improvements, and regular maintenance tasks.

It depends on the type of task and the reason for your request. If you believe a specific maintenance task should be prioritized, please contact us via the Client Portal, and we’ll discuss the best approach.

No, we don’t provide reports for individual tasks, but you will receive detailed weekly and monthly reports covering all maintenance activities.

Yes, if any unexpected issues arise that could delay a maintenance task, we’ll contact you immediately to discuss the situation.

Performance optimization is an ongoing process included in our long-term support plan. You’ll receive regular reports detailing the improvements we’ve made.

Fixing any arising issues is part of our maintenance plan. If the issue is caused by a third-party plugin or service beyond our control, we’ll inform you promptly and suggest possible alternative solutions.

We prioritize urgent issues and work to resolve them as quickly as possible.

Security is a top priority. Our maintenance plan includes regular security checks, vulnerability scans, and proactive measures to prevent potential risks. You’ll receive reports outlining the security updates applied to your site.

In most cases, maintenance tasks do not cause downtime. However, if downtime is required for a specific update or fix, we’ll inform you in advance and coordinate a strategy to minimize any disruption.

We check for security updates daily and apply them as soon as they become available.

Most plugins and themes follow WordPress development standards, minimizing compatibility issues. However, if an update causes conflicts, we’ll work to mitigate any issues, find alternative solutions, or roll back the update until a fix is available.

We do not offer real-time tracking, but you’ll receive regular maintenance reports detailing all completed tasks.

Most maintenance tasks do not require your attention and are handled by us. In case any maintenance task requires your participation or decisions, we will contact you beforehand to discuss the details.

Yes, we guarantee the successful completion of all scheduled maintenance tasks. If you’re not satisfied with the results, we’ll work with you to resolve the issue or provide a refund if necessary.

To perform maintenance tasks, you provide us with the necessary login credentials for your WordPress admin panel and hosting account. We follow industry-standard security practices to store and access your credentials safely, minimizing any potential security risks.

Yes, we require WordPress admin access to perform most maintenance tasks.

Yes, we need hosting access to carry out certain maintenance tasks, such as performance optimization, security updates, and troubleshooting server-related issues.

Yes, creating a separate admin account for us is a good practice. This allows you to easily revoke access if our cooperation ends.

If your site has two-factor authentication, you will need to provide us with the necessary codes or access tools to allow regular maintenance.

We take all necessary precautions to store your credentials securely. Additionally, we recommend that you regularly update your passwords and keep track of who has administrative access to your website.

Yes, we fully comply with GDPR regulations. You can find detailed information on our Data Privacy, Processing & Security Policy page.

No, one of our top priorities is enhancing your website’s security. Our maintenance plan includes regular vulnerability scans, malware detection, and security patches to keep your site safe.

Any security vulnerabilities we discover are addressed immediately to ensure your website remains protected.

Yes, we perform full daily backups and may create additional full or partial backups before making significant updates, allowing for a rollback if needed.

Yes, we can advise on and assist with additional security measures, such as enabling two-factor authentication for your website, setting up strong passwors, and implementing a password rotation schedule.

Yes, once we finish our work and terminate the contract, you should revoke any access given and change the credentials we had access to. From our side, we will delete any of your stored sensitive data.

Yes, you will receive regular detailed reports outlining your website’s current status and completed maintenance tasks.

You can reach us anytime via the Client Portal, by email, or through live chat.

Yes, if you need any additional features implemented, you can request them via the Client Portal. We will provide a time estimate and any additional cost details.

Website design and layout changes are not included in the maintenance plan. However, you can request modifications via the Client Portal, and we will provide a time estimate and pricing details.

You can submit a feature request through the Client Portal.

All communication during the maintenance period is handled via the Client Portal. Your questions and requests will be addressed by the most qualified specialist for the specific issue.

You can submit an urgent request via the Client Portal. We prioritize urgent tasks and will assist you as soon as possible.

Yes, we will consult with you whenever important decisions need to be made regarding your website.

No, we do not provide a feedback option for individual maintenance tasks, but we are always open to discussing the results of our work after you receive your regular reports.

Yes, if we identify opportunities to improve your website beyond the regular maintenance tasks, we will notify you and suggest a detailed discussion.