Terms of Service

Terms of Service Summary

This summary highlights the key points of our Terms of Service, which govern your use of our website fix and support services. By using our services, you agree to these terms, so please read them carefully. You can find the full Terms of Service here.

This summary is intended for informational purposes only; you should carefully read the full Terms of Service before using our services.

Introduction

These Terms of Service create an agreement between you (the Client) and Fast & Running (the Company) for the provision of website fixes and support. Your use of our services indicates your agreement to these terms. We may update these terms, and we will notify you of significant changes.

Key Definitions

Client: You (the person, company, or legal entity that purchases or uses our services).
Company: Fast & Running.
Service: The website fixes and support we provide, including one-time fixes and long-term support.
Agreement: The complete contract between you and Fast & Running, including these Terms of Service.

Scope of Services

We provide:

One-time fixes: Solutions for specific website issues like debugging, security remediation, and functionality restoration. These are for specific problems and don’t include major redesigns or new features (unless agreed separately).
Long-term support: Regular maintenance to keep your website functional, secure, and up-to-date, including software updates, security checks, backups, and performance optimization. This does not include major redesigns or migrations (unless agreed separately).
We will respond to support requests within specified timeframes, but these are estimates and not guarantees.

Client Responsibilities

You are responsible for:

Providing accurate and timely access information (website and hosting credentials) and notifying us of any changes promptly (within 6 hours for long-term support, and 20 minutes for one-time fixes). Delays may result in service disruptions.
Maintaining website backups, unless this is explicitly included in your long-term support plan.
Ensuring all software and licenses on your website are valid and up-to-date.
Not interfering with our work on your website and following our instructions.

If you don’t meet these responsibilities, it may cause delays, extra charges, or termination of services.

Payments

We offer one-time payments for fixes and recurring payments for long-term support plan, as detailed in your agreement.
You agree to pay according to the terms in your agreement.
We may change our prices for recurring payments, but we’ll give you prior email notice.

Disclaimers and Limitations of Liability

We provide our services on a “best-effort” basis and don’t guarantee that all issues can be resolved.
We are not liable for direct or indirect damages, loss of profits, or issues arising from pre-existing website conditions or your modifications.
Our liability is limited to the amount you paid us for the specific service.

Termination

You can cancel long-term support plan with prior notice, as specified in the terms, but refunds may not be available.
We can terminate services if you breach the terms, fail to pay, or engage in improper use of our services.

Governing Law and Dispute Resolution

The laws of Poland apply to our agreement.
We will first attempt to resolve disputes informally. If that fails, disputes may be resolved through mediation or arbitration in Poland.

I. Introduction & Agreement to Terms

These Terms govern your access to and use of software, websites, website fixes, support, and other services (collectively, the “Service”) provided by Fast & Running (Fundacja Rozwoju Przedsiębiorczości “Twój StartUP”, “Company”).

This document outlines the terms and conditions under which Company offers its Service to you (“Client,” “you,” or “your”) and how you may access and use the Service.

You agree to these Terms by:

Accessing or using the Service.
Clicking a button or checkbox indicating your acceptance.
Executing an agreement or order form that references these Terms.

Company reserves the right to modify or update these Terms at any time. Significant changes will be communicated via a notice on our website at least 30 days before the changes take effect or via email to your registered address. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms regularly.

By accessing or using the Service, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Service.

These Terms are effective as of April 1, 2025 (01.04.2025).

II. General Terms

1. Definitions

For the purposes of these Terms, the following definitions shall apply:

“Client” means the person, company, or legal entity that purchases or uses the Service.
“Company” means Fast & Running (Fundacja Rozwoju Przedsiębiorczości “Twój StartUP”).
“Client Portal” means the online platform where the Client can log in to request work, review data, order or cancel services, view work progress, and access other Service-related functions.
“Account” means the Client’s account with Company, necessary to access and use the Service.
“Service” means the website fixes, long-term support, and related tasks provided by Company, as further described in these Terms.
“Fix” means a one-time solution for a specific issue affecting the Client’s website.
“Support” means the support, updates, monitoring, and other related services provided by Company to ensure the proper functioning and security of the Client’s website.
“Downtime” means any period during which the Client’s website is unavailable or inaccessible to its users.
“Support Request” means a request by the Client for assistance or support related to the Service.
“Agreement” means the contract formed between Company and the Client, which includes these Terms of Service, any order forms, and any other documents incorporated by reference.
“Website Content” means any text, graphics, images, software, data, and other materials that are uploaded, posted, or otherwise transmitted by the Client or their website users.

2. Scope of Services

The Company provides website fixes, long-term support, and related tasks. The scope of our services is defined as follows:

One-Time Fixes

The Company offers solutions for specific website issues, including but not limited to:

Debugging and error resolution
Security issue remediation (e.g., malware removal, vulnerability patching)
Functionality restoration
Website content updates or modifications

One-time fixes are limited to addressing specific issues and do not include:

Complete website redesigns or overhauls
Significant changes to website architecture
Development of new features or functionalities unless explicitly agreed upon in a separate agreement

2.2 Long-Term Support

The Company provides long-term support to ensure the Client’s website remains functional, secure, and up-to-date. Long-Term Support services include:

Regular software and plugins updates
Security checks and monitoring
Website backups (frequency and method to be specified in the agreement)
Performance monitoring
Website content updates (within reasonable limits, as specified in the agreement)
Debugging and error resolution
Security issue remediation (e.g., malware removal, vulnerability patching)
Functionality restoration

Long-term support services do not include:

Major website redesigns or restructuring
Website migrations to new hosting environments
Development of new features or functionalities unless explicitly agreed upon in a separate agreement
Website content creation or significant website content updates unless explicitly agreed upon in a separate agreement

2.3 Response Times

The Company will make reasonable efforts to respond to Support Requests within the following timeframes:

Critical issues: 60 minutes or less hours
Non-critical issues: 4-8 hours

Response times are estimates and may vary depending on workload, time of the day, complexity of the issue, and Client cooperation. The Company does not guarantee specific response times.

3. Client Responsibilities

Clients of Company are responsible for the following:

3.1 Providing Accurate Information and Access

Clients must provide accurate, complete, and up-to-date information necessary for Company to perform the Service, including:

Website login credentials
Hosting account login credentials
Any other access or information reasonably required for the proper performance of the Service

Clients must ensure that their credentials remain active and functional throughout the Service period. In case of credential changes, Clients must notify Company promptly:

For Long-Term Support Services: Notify us within 6 hours of any credential changes to minimize service disruptions.
For One-Time Fix Services: Due to the urgent nature of these services, notify us within 20 minutes of any credential changes.

Failure to provide or update access credentials in a timely manner may result in service delays.

3.2 Website Backups
Unless website backup is explicitly included as part of a long-term support plan, the Client is responsible for maintaining regular and up-to-date backups of their website and all associated data, including but not limited to databases, files, and media. Company shall not be liable for any data loss.

3.3 Software Licensing
The Client is responsible for ensuring that all plugins, themes, software, and other components used on their website are properly licensed, legally obtained, and regularly updated. The use of unlicensed or pirated software is prohibited and may result in compatibility issues, security vulnerabilities, or legal liabilities, for which the Client will be solely responsible.

3.4 Non-Interference and Website Alterations
The Client must not interfere with Company’s long-term support work or any fixes being implemented, nor undertake any actions that could reasonably be expected to cause damage to the website or negatively affect its functionality. This includes but is not limited to:

Avoiding changes to the website’s files or database during long-term support windows unless instructed by Company.
Not installing conflicting plugins or software.
Following Company’s instructions and guidelines to ensure smooth service delivery.

3.5 Availability and Timely Response
The Client must be reasonably available to communicate with Company and provide timely responses to inquiries or requests for information. Delays in Client response may impact Service timelines and Company shall not be held responsible for any resulting delays or issues.

3.6 Password Management
The Client is responsible for maintaining the security of their website credentials. This includes:

Creating strong, unique passwords.
Using a reputable password manager to store and manage passwords securely.
Changing passwords regularly to minimize security risks.
The Client should avoid sharing passwords with unauthorized individuals or through insecure channels.

3.7 Consequences of Non-Compliance

Failure by the Client to adhere to these responsibilities may result in:

Delays in service delivery.
Additional charges for corrective work.
Suspension or termination of the Agreement.

Company shall not be liable for any issues, damages, or losses arising from the Client’s failure to comply with these responsibilities.

3.8 Third-Party Access:
If the Client grants access to their website to any third party, the Client acknowledges and agrees that they are fully responsible for the actions, omissions, and security practices of those third parties, including any risks that may arise. Company shall not be liable for any issues, damages, or losses arising from such third-party access.

4. Payments

4.1 Payment Structure
Company offers the following payment structures:

One-time payments for individual fixes and services.
Recurring payments (e.g., monthly, yearly) for long-term support plan.

The specific payment terms for each service or long-term support plan will be outlined in the individual agreement or order form.

4.2 Accepted Payment Methods

Company accepts the following payment methods:

Payment Cards (Visa, Mastercard, American Express, and others)
PayPal
Bank Transfer
Apple Pay
Google Pay

Company may change the accepted payment methods at its discretion.

4.3 Late Payments

If any payment is not received by the due date, Company may:

Issue a reminder notice within 5 days.
Suspend or restrict access to the Service until payment is received.
Charge a 10% late fee on the overdue amount.

Company reserves the right to pursue legal remedies to recover outstanding payments.

4.4 Price Changes

Company reserves the right to change its prices for services and long-term support plans at any time.
For recurring payments, Company will provide the Client with 30 days’ prior email notice of any price changes.
The Client’s continued use of the Service after the price change becomes effective constitutes acceptance of the new pricing.

4.5 Currency
Payments will be accepted in EUR, GBP, and other currencies as offered through our payment processor at the time of checkout. The exchange rate applied will be determined by the payment processor at the time of the transaction.

4.6 Payment Processing
Payment processing for Services provided by Company is handled by Stripe, Inc. To facilitate payments, you will be required to provide certain financial information, such as your credit card details, to Stripe, Inc.

By making a payment, you acknowledge and agree that you will be directed to Stripe, Inc.’s platform to complete the transaction and that your payment information will be subject to their terms of service and privacy policy, available at https://stripe.com/en-pl/privacy.

Company does not store any of your payment details.

5. Refunds & Cancellations

5.1 Refunds for One-Time Fixes

While we typically do not offer refunds once work has begun on a one-time Fix, we understand that exceptional circumstances may arise. Refund requests will be considered on a case-by-case basis.

If Company is unable to complete the Fix and resolve the Client’s issue, a 100% refund will be issued.

If a refund is approved, the refund amount (where it’s not a full refund due to the fix not being completed) will be determined based on the extent of work completed and costs incurred. In no event will the refund amount exceed the total amount paid by the Client for the one-time Fix.

5.2 Cancellations and Refunds for Long-Term Support

In the event that the Client cancels their monthly Long-Term Support Agreement, Company will continue to provide the Service until the end of the then-current monthly billing cycle, and no refunds will be issued for the remaining period.

In the event that the Client cancels their annual Long-Term Support Agreement, the following refund policy shall apply:

Refunds will be issued only for complete, unused months of the annual term. No refunds will be provided for any month in which services have been rendered.
The refund amount will be calculated based on Company’s standard monthly rate for the Long-Term Support Service, not the discounted annual rate paid by the Client.
To calculate the refund, the number of completed months will be multiplied by the standard monthly rate, and this amount will be deducted from the total annual payment. The difference will be the refund amount.

Cancellation requests must be submitted using the Client Portal at least 15 days before the desired cancellation date.

5.3 Non-Refundable Fees

Certain fees may be designated as non-refundable. These may include setup fees, administrative fees, payment processing fees, or other fees specific to the Service.

6. Disclaimers and Limitations of Liability

6.1 No Guarantees

All services, including one-time Fixes and Long-Term Support, are provided on a “best-effort” basis.

While Company will use commercially reasonable efforts to provide high-quality services, it does not guarantee that all issues can be resolved due to factors beyond Company’s control, including but not limited to, third-party service failures, pre-existing conditions of the Client’s website, or complexities inherent in the issue.

Company does not warrant that the Service will be uninterrupted, secure, or error-free, nor does Company make any warranty as to the results that may be obtained from the use of the Service.

6.2 Limitation of Liability

To the maximum extent permitted by applicable law, Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to the Client’s access to or use of, or inability to access or use, the Service.

Company shall not be liable for any business interruptions, loss of revenue or profits, or any other direct or indirect financial or economic loss incurred by the Client as a result of the Service.

In no event shall Company’s total cumulative liability, whether in contract, tort, or otherwise, exceed the total amount paid by the Client for the specific Service in question during the past 30 days.

Company shall not be liable for any issues arising from pre-existing website conditions, including but not limited to, prior security breaches, outdated software, or unlicensed plugins or themes. Furthermore, Company is not responsible for any issues, damages, or losses resulting from modifications made to the Client’s website by the Client or third-party developers or service providers after the Service is completed.

Company is not responsible for any issues, damages, or losses resulting from the Client’s use of third-party websites or services. Client acknowledges that Company has no control over, and assumes no liability for, the content, privacy policies, or practices of such third parties.

6.3 Additional Considerations

Force Majeure: Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to, war, terrorism, natural disasters, cyberattacks, internet or telecommunications failures, or governmental actions.

Allocation of Risk: The Client acknowledges that the limitations of liability in this section reflect a reasonable and fair allocation of risk between the Client and Company, and that Company’s pricing reflects this allocation of risk.

Severability: If any provision of this limitation of liability is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

7. Indemnification

7.1 General Indemnity

The Client agrees to indemnify, defend, and hold harmless Company, its affiliates, directors, officers, employees, and agents from any and all liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to the Client’s use of the Service, including any violations of these Terms.

7.2 Specific Indemnities

The Client’s indemnification obligations include, but are not limited to, claims arising from:

Client Content and Actions: Any claims related to:
- The Client’s website content.
- The Client’s actions or omissions.
- Any data breaches attributable to the Client’s negligence or willful misconduct.

Third-Party Providers: Any issues, claims, or liabilities resulting from third-party providers chosen, directed, or contracted by the Client, including hosting providers, payment gateways, and other service providers.
Improper Use of Services: Damages or liabilities resulting from the Client’s improper or unauthorized use of Company’s services.

7.3 Client Obligations

The Client must:

Provide Company with prompt written notice of any claim, action, or proceeding covered by this indemnification.
Cooperate fully with Company in defending against such claims.
Allow Company to control the defense and settlement of any such claims, provided that no settlement may impose liability on the Client without the Client’s prior written consent.

7.4 Exclusions

Company will not be indemnified for any liabilities, losses, damages, costs, or expenses that result from its gross negligence or willful misconduct.

8. Intellectual Property

8.1 Ownership of Service Deliverables

Unless otherwise agreed upon in writing, the Company shall retain all intellectual property rights in any code, designs, content, or other materials created or developed by the Company as part of the Service.

Upon full payment for the Service, the Company grants the Client a non-exclusive, non-transferable license to use the deliverables solely in connection with the Client’s website.

8.2 Licensing of Third-Party Components

The Company may use third-party software, plugins, themes, or other components while providing the Service.

The Client acknowledges that the use of such third-party components may be subject to separate licensing agreements provided by the respective third-party licensors.

The Company shall take reasonable steps to ensure that all necessary licenses are obtained and that the Client’s use of such third-party components complies with the applicable license terms.

8.3 Client Ownership of Website Content

The Client retains ownership of all content, data, and information they own and provide to the Company for use in connection with the Service (“Client Content”).

The Client grants the Company a non-exclusive license to use the Client Content solely for the purpose of providing the Service.

8.4 Restrictions

The Client shall not

Modify, distribute, reproduce, create derivative works of, decompile, or reverse engineer any code, designs, or other materials owned by the Company without the Company’s prior written consent.
Use the Company’s trademarks, service marks, or logos without the Company’s prior written consent.

8.5 Indemnification by Client

The Client shall indemnify, defend, and hold the Company harmless from and against any claims, actions, or proceedings arising out of or relating to:

Client Content.
The Client’s use of the deliverables in a manner that infringes upon the intellectual property rights of any third party.

9. Data Privacy

Company collects, processes, and protects personal data in accordance with its Data Privacy, Processing, and Security Policy.

Company implements appropriate technical and organizational security measures to protect Client data from unauthorized access, use, or disclosure.

Company will not share Client data with third parties without Client’s consent, except where required by law or as necessary to provide the Service.

Clients have certain rights regarding their personal data, including the rights to access, rectify, erase, and port their data, as further described in Company’s Data Privacy, Processing, and Security Policy.

For detailed information on data collection, processing, storage, data retention, and data breach notification procedures, please refer to Company’s Data Privacy, Processing, and Security Policy, available here.

10. Termination of Services

10.1 Client’s Right to Cancel

One-Time Fixes:
Client may request to cancel a one-time Fix service while the service is in process. However, Client acknowledges and agrees that such cancellation will not result in a refund. Client shall be fully responsible for payment for all work performed and expenses incurred by Company up to the point of cancellation. Client further acknowledges and agrees that Company shall not be liable for any issues, damages, or losses, including but not limited to data loss or incorrect website functionality, arising directly or indirectly from Client’s decision to cancel the one-time Fix service.

Long-Term Support Plans:
Client may cancel long-term support plans by providing Company with fifteen (15) days’ prior notice. Cancellation requests must be submitted via the Client Portal. The cancellation will be effective at the end of the then-current billing cycle.

10.2 Company’s Right to Terminate Services

Company may terminate the Agreement and/or Client’s access to the Service, in whole or in part, at any time, with or without notice, in the event that Client:

Commits any material breach of these Terms.
Fails to make timely payments for the Service.
Engages in abusive, fraudulent, illegal, or unauthorized use of the Service.
Violates any applicable laws or regulations.

Company may also terminate the Agreement for convenience by providing Client with thirty (30) days’ prior email notice.

10.3 Handling of Client Data and Files Upon Termination

Upon termination of the Agreement, Company will retain Client data and files for a period of thirty (30) days. The purpose of this retention period is to facilitate any necessary service transitions or provide Client an opportunity to retrieve their data. After this thirty (30) day period, Company will securely delete or anonymize Client data and files, except where further retention is required to comply with legal obligations.

Client is responsible for obtaining any desired copies of Client data and files prior to termination.

Client acknowledges their right to erasure (“right to be forgotten”) under GDPR. Client may request the erasure of their personal data sooner than the standard retention period, subject to Company’s legitimate interests and legal obligations.

Company shall have no obligation to maintain or provide Client data and files after the specified retention period.

Company may retain certain Client data for longer periods if required by law, such as for accounting, tax, or legal dispute purposes. In such cases, Company will minimize the data retained and ensure it is processed only for the necessary purposes.

Company’s data retention and deletion practices are further detailed in Company’s Data Privacy, Processing, and Security Policy, available here.

10.4 Contract Termination Fees or Penalties

Unless explicitly stated otherwise in a separate agreement or order form, there are no contract termination fees or penalties for canceling long-term support plans.

Company reserves the right to assess early termination fees or penalties in specific cases, which will be clearly outlined in the individual agreement or order form.

All termination requests will be considered on a case-by-case basis, and Company may, at its sole discretion, waive or modify termination fees or penalties in exceptional circumstances.

11. Jurisdiction & Governing Law

11.1 Governing Law

This Agreement and any disputes arising out of or related to this Agreement, the Service, or the relationship between the parties shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law principles.

11.2 Dispute Resolution

Informal Resolution:
The parties agree to attempt to resolve any disputes amicably and in good faith through informal negotiation. Either party may initiate informal resolution by providing written notice to the other party detailing the nature of the dispute.

Mediation:
If informal resolution efforts fail, the parties may agree to resolve the dispute through mediation in accordance with the rules of The Mediation Centre at the Polish Chamber of Commerce. The mediation shall be conducted in Warsaw, Poland, unless otherwise agreed by the parties.

Arbitration:
If mediation is unsuccessful, or if the parties do not wish to pursue mediation, any unresolved dispute shall be resolved by binding arbitration administered by Court of Arbitration at the Polish Chamber of Commerce in accordance with its rules. The arbitration shall take place in Warsaw, Poland, and the language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties.

Court Jurisdiction:
Notwithstanding the above, Company reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent any actual or threatened infringement of its intellectual property rights, breach of confidentiality obligations, or other irreparable harm.

11.3 European Union Regulations

To the extent applicable, this Agreement and the provision of the Service shall also be subject to relevant European Union regulations, including but not limited to the General Data Protection Regulation (GDPR) and the Digital Services Act (DSA). In the event of a conflict between the laws of Poland and any applicable EU regulations, the EU regulations shall prevail.

11.4 Language

The governing language of this Agreement shall be English. Any translations of this Agreement are provided for convenience only. In the event of any inconsistency or discrepancy between the original English version and any translated version, the English version shall prevail.

III. Service-Specific Terms

1. Service Overview

This section provides specific terms and conditions that apply to the services we offer, supplementing the General Terms outlined in Section II. To ensure clarity, our services are categorized into the following main types:

One-Time Fixes: These are fast and targeted interventions aimed to address urgent issues affecting core website functionality.
Long-Term Support: These are regular tasks aimed to maintain and improve website performance, security, and stability.

The following subsections outline the terms, responsibilities, and operational procedures for each service category.

All response times and periods mentioned in the following subsections are based on UTC+1 during winter and UTC+2 during summer.

2. One-Time Fixes

2.1 Detailed Description of the Fix Service

One-time fix services focus on diagnosing and resolving specific, urgent issues affecting website functionality. These may include, but are not limited to:

Restoring website functionality after attacks or security breaches.
Resolving issues caused by hosting provider failures.
Repairing malfunctioning website software, including themes, plugins, and core CMS installations.
Troubleshooting and resolving third-party service integration failures.
Fixing urgent technical errors or bugs that disrupt website operations.

One-time fixes are distinct from long-term support tasks and are intended as immediate, targeted interventions.

Each one-time fix service includes one revision to ensure client satisfaction. Additional revisions may be considered in exceptional cases and may be subject to additional charges.

All communication related to one-time fix projects will be conducted exclusively through the Client Portal to ensure efficient tracking, documentation, and resolution of issues.

2.2 One-Time Fixes Response Expectations

We strive to initiate work on one-time fix requests as quickly as possible. Our target response times are:

Within 4 hours for requests received between 07:00 and 22:00.
Within 10 hours for requests received between 22:00 and 07:00.

These response times indicate when we aim to begin working on the issue, not necessarily its complete resolution.

2.3 Update Frequency

Clients will receive regular updates on the progress of one-time fix services:

Updates will be provided at least every 4 hours between 07:00 and 22:00.
Updates will be provided at least every 10 hours for work conducted between 22:00 and 07:00

3. Long-Term Support

3.1 Detailed Description of the Long-Term Support Service

Long-Term Support services involve regular tasks aimed at maintaining and improving website performance, security, and stability. These services may include, but are not limited to:

Regular theme, plugins, and core CMS updates.
Website backups.
Uptime monitoring.
Malware scans.
Password updates.
Speed optimization.
Caching.

Long-Term Support tasks are distinct from one-time fixes and are designed to prevent issues and ensure the continued optimal operation of the website.

Communication related to long-term support, including updates and reports, will be conducted through the Client Portal and via the client’s email.

3.2 Long-Term Support Response Expectations

We strive to respond to client requests and questions related to long-term support promptly. Our target response times are:

Within 8 hours for requests received between 07:00 and 22:00.
Within 12 hours for requests received between 22:00 and 07:00.

3.3 Updates and Reports Frequency

Clients will receive regular updates and reports on the progress of long-term support at least once a week.

4. Third-Party Services & Plugins

To effectively deliver our services, we may utilize third-party plugins, services, and tools as needed. Our approach to managing these third-party integrations includes:

Selection and Usage: We will make commercially reasonable efforts to choose reliable and reputable third-party providers. The selection of specific plugins and services will be based on their functionality, security, and compatibility with the client’s website.
Cost Management: We will generally cover all costs associated with third-party services and plugins, including licensing, subscriptions, and usage fees for necessary tools.
Client Communication: Should any additional expenses be required from the client for third-party services, we will clearly communicate these costs in advance, ensuring that the client is fully informed and can make an educated decision.
Service Integration: We will integrate third-party services and plugins professionally, aiming to minimize disruptions and maintain the website’s functionality and performance.

4.1 Liability Limitations for Third-Party Services

While we strive to deliver the highest level of service, the use of third-party services and plugins inherently involves dependencies on external providers. Therefore, we would like to clarify the limitations of our liability regarding these services:

Service Disruptions: We are not responsible for any disruptions, outages, or malfunctions caused by third-party services or plugins, including downtime, changes to the service, or service discontinuation.
Data Security: Although we adhere to security best practices, we cannot guarantee the absolute security of data processed by third-party services. We are not liable for data breaches or security incidents originating from the third-party provider’s systems, unless we have been grossly negligent in selecting or integrating the provider.
Direct and Indirect Damages: To the fullest extent allowed by law, we will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of third-party services and plugins. This includes, but is not limited to, loss of profits, loss of data, or business interruption.
Mitigation Efforts: In any case, we are committed to taking commercially reasonable steps to mitigate potential harm caused by third-party service issues. This includes efforts to ensure service continuity and data recovery where possible.

5. Access to Client Websites

5.1 How We Access Client Websites

In order to provide our services, we need access to client websites. Our access practices are as follows:

Access will only be granted after explicit permission is provided by the client, specifically for the purpose of performing the agreed-upon services. By providing login details (such as usernames, passwords, or other credentials), the client grants this permission.
Access is gained using the login credentials provided by the client.
We commit to using this access solely for the purpose of delivering the agreed services and will not access or modify any data or functionality beyond what is required to perform those services.

5.2 Security Measures

We prioritize the security and integrity of Сlient websites. Our security practices include:

We utilize secure protocols (e.g., SSH, HTTPS, SFTP) for all connections to client websites.
We employ industry-standard secure software and tools to access and manage client websites.
Our team members adhere to strict confidentiality protocols to safeguard client login credentials and website data.
We regularly update our systems and tools to protect against security vulnerabilities and threats.

IV. Contact Information

If you have any questions or concerns regarding these Terms of Service, please feel free to contact us. We are here to assist you and provide any clarification you may need:

Company Name: Fast & Running
Email: hello@fastandrunning.eu
Support Contact: All contact information can be found on Contact Us page.