Urgent Fixes — Most Common Questions Answered

We provide urgent fixes at a flat rate of €49 per hour, regardless of the issue type.

We charge per hour, not per issue. Most problems are resolved within 1–2 hours.

No, we don’t add extra charges for evening or weekend work — our rates stay the same at all times.

Yes, the minimum charge is €49 for the first hour of work.

No, the hourly rate is always the same. However, some issues take longer to fix than others, which affects the total cost.

Once you submit your issue and select the urgency level, we evaluate the problem and give you a time estimate along with the final price.

Yes, absolutely! You’ll always receive a clear price estimate before you decide to proceed.

No problem! Once we’ve completed the first fix, we can discuss any additional work you need and provide a new estimate.

Yes, payment is required before we start working on your issue, but only after you’ve received the cost estimate.

No, we believe in transparent pricing. The price we estimate is final — no surprise charges. However, if you pay in a currency other than EUR, our payment provider might apply exchange fees.

If the same issue happens again within 30 days, we’ll fix it for free. But if you have multiple unrelated issues, our regular maintenance plan might be a more cost-effective option.

Urgent fixes are handled immediately and cost more, while long-term support is planned and proactive, offering better value for continuous website care.

We accept credit/debit cards, Apple Pay, Google Pay, bank transfers, and many other international and local payment methods. Please see full list here.

We don’t offer one-time fix bundles, but our long-term support plan covers both urgent fixes and regular improvements at a better rate.

Yes, we provide detailed invoices upon request.

Yes! If we can’t fix your issue, we’ll refund 100% of your payment.

Yes, VAT and all applicable taxes are already included — you pay exactly what’s in the estimate. However, if you pay in a currency other than EUR, our payment provider might apply exchange fees.

Before submitting your request, you’ll see an estimated response time. After evaluating your issue, we start working on it immediately.

Most issues take about 1 to 2 hours to resolve. However, we will provide a more precise estimate after evaluating your specific issue.

No problem. We will review your request in detail before starting the work to ensure we fully understand the issue.

Yes, you can submit multiple issues in one request. We’ll discuss all necessary work and prioritize the most critical fixes first.

Yes, we will provide an estimated completion time. But please keep in mind that this is an estimate, and while we aim to complete the fix within the given timeframe, some issues may take longer. However, you won’t be charged more than our initial estimate.

Yes, you can cancel the request before making the payment. Once you confirm the request and complete the payment, we begin work, and the request cannot be canceled or refunded.

No, your issue will be assigned to the most qualified available specialist. If the issue is particularly complex, we may involve additional experts to assist.

Yes, you can track progress through our ticketing system inside the Client Portal, where we’ll keep you updated.

It depends on the type of issue and its urgency. For urgent fixes where the site is down and time is critical, it makes sense to work directly on the live website. For non-urgent fixes that may require downtime, it’s better to work in a staging environment.

We do our best to resolve issues within the estimated timeframe. If it takes longer than expected, we will notify you with updates and a revised estimate. However, you won’t be charged more than the initial estimate.

You can submit a request anytime, and we will do our best to help. However, we cannot guarantee urgent fixes outside of our standard working hours.

We’ll need to discuss the issue and obtain any necessary login details before starting. For urgent fixes, it’s ideal if you stay available, at least during the initial phase. For non-urgent fixes that we’ve already discussed, you don’t need to be online.

Yes, after completing the fix, we provide a detailed report outlining what was done, which settings or files were changed, and any other relevant information.

It depends on the issue. For most fixes, you’ll need to provide WP admin access. However, some issues related to CSS/JS files or hosting settings can be resolved without it.

It depends on the issue. Most fixes only require WP admin access, but certain issues—especially those related to CSS/JS files, database, or hosting configurations—may require FTP or full hosting access.

Yes, and we highly recommend doing so if possible. If that’s not an option, don’t worry—you can always change your password after we complete the work.

In this case, you’ll need to either provide temporary 2FA codes so we can log in or temporarily disable 2FA until the fix is completed.

You’ll need to either whitelist our IP address so we can access your site or temporarily disable the security plugin until the fix is completed.

You can securely share your login details through our encrypted client portal. We delete all login information and other sensitive data after the work is finished.

Yes, we follow strict security best practices. Your data is stored on a secure web server with restricted access, and all credentials and other sensitive data are permanently deleted after we complete the fix.

In this case, you can invite us as a collaborator on your hosting account (if your provider supports this) or create a temporary, limited WordPress account. However, some issues may require full admin access to be resolved.

Yes, we strongly recommend creating a full backup through your hosting panel before we begin. If you’re unsure how to do this, we can perform the backup for you, but you’ll need to provide hosting access.

We follow industry best practices, including using secure SSL connections, protecting login credentials, limiting access to sensitive data, and following strict security protocols. You can read more in our Data Privacy, Processing, & Security Policy.

Yes, we fully comply. You can read more in our Data Privacy, Processing, & Security Policy.

We strictly follow our Data Privacy, Processing, & Security Policy and guarantee that your sensitive information will never be misused or shared with third parties without your explicit permission.

We take all necessary precautions to prevent any issues, including creating a full backup before making changes, using secure protocols, and following strict access policies. We also ensure that our fixes work correctly and do not cause additional issues.

Yes, we log all actions performed during the fix and will provide a detailed report once the work is completed.

We make sure our fixes do not introduce security vulnerabilities and recommend that you change all passwords after we finish. However, no website is 100% immune to hacking. If security is a concern, we offer long-term support plans with security enhancements to help protect your site from future attacks.

Yes, and we strongly recommend changing all passwords you provided us after the work is completed.

Yes, we permanently delete all login details and sensitive data once the fix is finished.

This is our guarantee that if we are unable to fix your issue for any reason, you will receive a 100% refund.

Yes, if the same exact issue arises within the next 30 days, we will fix it free of charge.

It’s highly unlikely that the same issue will return after our fix. However, if the exact same problem arises within 30 days, we will fix it for free.

Our guarantee period is 30 days after the fix has been completed.

We always aim to ensure that our fixes don’t cause additional issues. However, your website is a complex system, and sometimes it’s impossible to guarantee that one change won’t have unforeseen effects elsewhere.

If something breaks immediately after our fix, we will address it at no extra cost. However, as time goes on, your WordPress, themes, and plugins will be updated, and occasionally new issues can arise that are beyond our control.

Yes, you can request one revision.

We can offer a free consultation regarding the work we’ve done or any further improvements that may be needed, but we don’t offer additional fixes for free.

No, unfortunately not. Your website’s core, theme, and plugins are updated over time, and as you work with the website, change settings, and add new third-party integrations, it’s impossible to guarantee that something won’t break later on.

We will ensure that we implement the fix we’ve discussed, or offer a 100% money-back refund if we are unable to fix the issue. However, if your site breaks later due to another issue, it may require additional work to resolve, with additional costs.

You can request a refund via our Client Portal.

Once we’ve discussed the details, you’ll pay and we’ll perform the work. If you’re not happy with the result, you can request one revision for free. However, we don’t offer refunds once the work has been completed and the fix has been applied successfully.

We don’t offer refunds once you’ve paid and we’ve started working on your issue. However, you will receive a 100% refund if we are unable to fix the issue.

We don’t offer refunds once you’ve paid and we’ve started working on your issue, even if you decide to hire another developer. However, you will receive a 100% refund if we are unable to fix the issue.

In general, we only provide a 100% refund if we are unable to make the fix we discussed. In all other cases, we do not offer refunds.

We believe our guarantees are fair and reasonable for most cases. However, if you feel we are missing something, please feel free to reach out to us and we’ll discuss it further.

For urgent issues, you can submit your request using the form above. If you’d like to discuss long-term support plans or any other questions, you can reach us via email or live chat.

Currently, we only offer support requests via the online form. You can also discuss any other questions via email or live chat.

Yes, we offer a Client portal for your convenience, where you can request fixes, view updates, or discuss any questions related to the work we do.

We review requests from 07:00 to 22:00 (UTC+1 during winter and UTC+2 during summer), 7 days a week. For urgent fixes, the current estimated response time is provided above the request form.

We always aim to respond as quickly as possible. The current estimated response time is mentioned above the request form.

Yes, you will receive progress updates directly in your Client portal.

We’re happy to answer your questions and offer preliminary consultations via live chat. However, to start the work, you’ll need to submit a fix request using the form above.

You’ll be granted access to our Client portal, where you can track the status of your request and discuss further details.

We’ll do our best to review your request and assist as soon as possible. However, we can’t guarantee fast response times outside our working hours.

You can always submit your urgent request via the request form above (you’ll see the estimated response time there) and get a consultation via email or live chat.

All communication takes place via our Client portal, where you can discuss your issue and receive progress updates.

We’re happy to provide answers and clarification on the work we’ve done. Feel free to ask your questions via the Client portal.

Yes, you can request support in languages other than English. However, not all our specialists may speak your preferred language, so in some cases, we may use AI translation services to communicate effectively.

We’ll provide a detailed description of the fix, written in both technical and non-technical terms, to ensure you understand the changes.

You can always request additional help or ask further questions via the Client portal after the fix is completed.

We’d love to hear your feedback to help us improve our service! Feel free to share your thoughts on TrustPilot or any other platform you prefer. Thank you!

We handle a broad range of WordPress issues, from theme and plugin problems to JavaScript, PHP, and CSS errors, as well as hosting-related issues. Feel free to discuss your problem via live chat or submit a request using the form above.

Yes, we work with all WordPress themes and plugins, ensuring compatibility and solutions for every setup.

Absolutely! We’re confident we can fix any issues caused by recent WordPress updates. Just submit your request through the form above, and we’ll get to work as soon as possible.

Yes, we can work with custom themes, plugins, and other custom code. If you believe the issue is caused by custom code, we’ll need to analyze it first to ensure we can resolve the problem. Please submit your request using the form above to get started.

We work with all page builders, including Elementor, WPBakery, and others, so there’s no need to worry.

Yes, we’re equipped to fix a variety of WooCommerce issues, including problems with product listings, cart and checkout processes, incorrect delivery cost calculations, and more.

Yes, we offer optimization for website speed and performance, but please note this is not considered an urgent fix. Please review our Long-Term Support plan to see how we can help you.

Yes, we can address a range of SEO issues, including fixing 404 errors, broken links, incorrect redirects, and optimizing robots.txt and sitemap.xml files. Please submit your request via the form above for an estimate.

Yes, we can resolve security vulnerabilities, remove malware, and take measures to enhance your site’s security to prevent future attacks.

Yes, we can resolve any database-related issues affecting your WordPress site.

Yes, we work with multisite WordPress setups, although some fixes may take more time due to the complexity of such systems.

In most cases, we can help restore your website, whether the issue is hosting or domain-related, code errors, or due to failed plugin or theme updates. Please submit your request through the form above, and we’ll aim to help as quickly as possible.

Yes, we can remove malware, restore functionality, and implement steps to prevent future attacks. However, each hacking issue is unique, so we’ll need to analyze the situation before providing a detailed estimate.

Yes, we can fix a variety of hosting-related issues, such as incorrect configurations, domain and SSL problems, and more.

Yes, we can assist with domain configuration, SSL certificate setup, DNS issues, and other related problems. Please reach out to us for help!

No worries! We just can’t list every possible issue, but we work with a wide range of problems and are confident we can help you. Please submit a request via the form above. We’ll assess your issue and provide a solution as quickly as possible.

Yes, we offer comprehensive long-term support plan. You can read more about it here.

Yes, we can optimize your site for mobile performance. If it’s a small issue, feel free to submit your request using the form above. For ongoing mobile optimization across all platforms, consider our Long-Term Support service.

Yes, we work with multilingual websites and can fix any related issues.

For unsupported plugins, we recommend replacing them with a similar alternative as soon as possible to avoid security risks. If your theme is outdated, there are several options to consider, and we’re happy to offer a consultation. Please contact us via email or live chat for more details.